Maxis Device Protection (MDP) Program has been introduced by the company in partnership with Brightstar Malaysia, that offers protection of mobile devices (smartphones and tablets) from mishaps. It goes without mentioning that eligible devices have to be purchased from Maxis bundled with its mobile plans. The protection covers attended theft (when owner’s present), accidental damage, hardware/software malfunction, and unauthorized calls & messages up to RM500. The coverage also includes overseas temporary rental cost and both in- and extended warranty handling, which you can read more in its terms & conditions page [PDF]. There is no mention of software, and malware issues are not covered.
Apparently you can only sign up for MDP at Maxis’ physical stores, and not online or through the phone. There are only two tiers for now. For devices under RM1,000 unsubsidized, a monthly service fee of RM15 is required to keep the subscription active. For devices over RM1,000, it’s RM29 per month. That translates to less than RM1 a day.
When mishap does happen, the only way to make a claim is to give Brightstar a call at 1-800-88-6888. Information required includes the phone number, billing address, device model, as well as date, time, location, and description of incident.
The rep on the other end has to approve the service request. If a replacement device is authorized, an additional 25% of the current retail price of the device will be charged. You can choose to send in the device to the manufacturer for free, but an expedited replacement will cost another RM100. Shipment of replacement hardware will only commence once payment is made.
In most cases, the replacement device will be brand new (according to Maxis), but it notes that occasionally it may use refurbished devices as well. If the device is stolen, the replacement will also include the SIM card. Only maximum of two valid claims can be made within a 12-month period.
This Maxis Device Protection Program is similar to U Mobile’s U Care Plus 8 announced back in March, that charges RM8 per month or RM88 per year. More information on MDP can be found at Maxis and Brightstar’s site respectively. A PDF of the brochure can be downloaded here.
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